Returns
Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Returns must be made within 30 days of the date of purchase, in as new condition with tags attached, unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear, earring or alike purchases unless faulty within the warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items.
When goods are returned within warranty period, and the product is no longer available or repairable, The Wool Room will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee solely at our discretion.
Delivery
We ship Australia wide and internationally by Australia Post and DHL.
All orders are shipped with a tracking number.
Free shipping for orders over $150 in Australia.
Anonymous (Verified buyer) –
Sample was a lot dirtier than the picture
[...]Anonymous (Verified buyer) –
See above comment
The order process was simple and arrived without delay. The review is only average because for the money I expected a piece of the main fleece and seem to have received skirtings that had some dags attached. I recommend asking for what you’d like, particularly if it’s for special education students like mine was. It wasn’t a nice clean piece of fleece like the photo and included plenty of grass seeds. For that reason I think it’s overpriced and the description should be improved.
[...]Great to have access to the raw material though – a great teacher’s resource that I was happy to have found!