Returns
Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Returns must be made within 30 days of the date of purchase, in as new condition with tags attached, unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear, earring or alike purchases unless faulty within the warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items.
When goods are returned within warranty period, and the product is no longer available or repairable, The Wool Room will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee solely at our discretion.
Delivery
We ship Australia wide and internationally by Australia Post and DHL.
All orders are shipped with a tracking number.
Free shipping for orders over $150 in Australia.
Petrea M. (Verified buyer) –
Love the colour, would buy again! Wet felted a bag from it!
[...]Anne M. (Verified buyer) –
Beautiful colour.
[...]Alena G. (Verified buyer) –
Totally in love with this fibre for spinning. colour is gorgeous and fibre is like a cloud. Knitted or woven garment out of this handspan yarn will felt a little for extra strength and hold, while still staying very soft and super warm
[...]