Gift Cards can be redeemed online at The Wool Room. Refunds are not available on this item. $20 is the minimum value and $500 is the maximum Gift Card value a customer can purchase. For any values over $500, a second card may be ordered. A customer does not need to spend the full value of the card in a single transaction. The remaining value is stored on the Gift Card. Any remaining balance on the Gift Card cannot be redeemed for cash or refund. A Gift Card cannot be topped up. Rewards points are not earned when a customer purchases a Gift Card. Promotions, Coupons and Gift cards may not be used toward the purchase of a Gift Card.
Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Returns must be made within a month, in as new condition with tags attached, unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear, earring or alike purchases unless faulty within the warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items.
When goods are returned within warranty period, and the product is no longer available or repairable, The Wool Room will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee solely at our discretion.