Returns
Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Returns must be made within 30 days of the date of purchase, in as new condition with tags attached, unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear, earring or alike purchases unless faulty within the warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items.
When goods are returned within warranty period, and the product is no longer available or repairable, The Wool Room will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee solely at our discretion.
Delivery
We ship Australia wide and internationally by Australia Post and DHL.
All orders are shipped with a tracking number.
Free shipping for orders over $150 in Australia.
Julie W. (Verified buyer) –
Looks great, I haven’t used it yet but hope to soon.
[...]Jazmin D. (Verified buyer) –
Great value
[...]Jackie G. (Verified buyer) –
As described
[...]Shirley S. (Verified buyer) –
Lovely product. I’m using it for my 3d needle felting sculptures.
[...]Anonymous (Verified buyer) –
Great for bases and shapes, nice and thick.
[...]Deborah P. (Verified buyer) –
Easy to felt
[...]Anonymous (Verified buyer) –
Great buying experience, questions answered and followed up, great communication, good pricing combined post. Overall excellent service.
[...]Ann R. (Verified buyer) –