Returns
Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Returns must be made within 30 days of the date of purchase, in as new condition with tags attached, unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear, earring or alike purchases unless faulty within the warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items.
When goods are returned within warranty period, and the product is no longer available or repairable, The Wool Room will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee solely at our discretion.
Delivery
We ship Australia wide and internationally by Australia Post and DHL.
All orders are shipped with a tracking number.
Free shipping for orders over $150 in Australia.
Introducing our felt food collection! Each product is crafted from 100% wool and dyed with non-toxic, colourfast dyes. Our skilled craftspeople in Nepal hand-stitch each item, ensuring that they are truly unique and one-of-a-kind. Plus, our products are fair trade certified, so you can feel good about your purchase. Please keep in mind that as our items are handmade, there may be slight variations in colour, shape, and decoration, which only adds to their charm. Whether you’re a little kid or a big kid at heart, our felt food is sure to bring joy and delight to your playtime.
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