Delivery
We ship Australia wide and internationally by Australia Post and DHL.
Free shipping on orders over $150 Australia wide. Orders are shipped Monday to Friday.Â
All orders are shipped with a tracking number.
Returns
Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Returns must be made within 30 days of the date of purchase, in as new condition with tags attached, unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear, earring or alike purchases unless faulty within the warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items.
When goods are returned within warranty period, and the product is no longer available or repairable, The Wool Room will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee solely at our discretion.
Gaye Doyle (Verified buyer) –
The Emu insoles are wonderful – like walking on clouds. They keep my feet cool unlike synthetic insoles.
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